We've seen this happen on rare occasions. You can try one of the following two methods to recover:


  1. Hold down the power button for at least 10 seconds. The screen will stay black.
  2. After releasing the power button, wait 3 seconds, then press the power button again for 3 seconds. 

    The tablet should power up now.


If the first method doesn't work, there is another possible button sequence you can try:


  1. Press and hold the Volume Down (-) button


  1. Press the Power button while continuing to hold down the Volume Down (-)
  2. Release the Volume Down (-) after 5 seconds or when you see a small menu appear on the screen

  1. Highlight the Continue option using the Volume (+/-) buttons
  2. Press the Power button once to select.


If you are still unable to power up your device, please contact support.