FAQs

What do I do if I've forgotten my password?
If you're a Navistream user and have forgotten your password then please reach out to your system adminstrator for help getting it reset. Please kee...
Mon, 6 Dec, 2021 at 9:51 AM
How do I return to Navistream after using a companion app?
To return to Navistream, all you need to do is press the HOME button on your tablet. On older Samsung tablets, the Home Button is an oval shaped button ...
Wed, 25 May, 2022 at 7:41 AM
What does a duty status origin of INTERMEDIATE mean?
If you're logged into Navistream and the vehicle is moving, we write an INTERMEDIATE origin duty status to your logbook every hour. This is in accordanc...
Thu, 23 Jun, 2022 at 2:38 PM
Canadian ELD Health Codes
In the Navistream update for Canadian ELD compliance, you may see certain reports (such as the hours of service summary) that reference health codes. Below ...
Wed, 30 Nov, 2022 at 11:22 AM
Why is my vehicle VIN missing when I'm pairing my NaviLink device?
Sometimes when performing the pairing process you'll be shown a VIN number that is incorrect. When this happens a number of things may be happening:...
Fri, 3 Oct, 2025 at 9:41 AM
Can I use my Navistream credentials to log into another company?
The short answer is "No, unfortunately not." Navistream accounts belong to a specific company, and are self-contained. While your username...
Fri, 3 Oct, 2025 at 9:43 AM
What is the Geozone Administrator role?
When creating a new support user, one of the roles you can assign them is our new Geozone Administrator role. This role alone doesn't do anything, b...
Tue, 29 Apr, 2025 at 9:03 AM
What is an ELD Malfunction?
Knowing when you're having an issue with your ELD is important. Drivers should be on the lookout for "Malfunction" states on their tablet. ...
Mon, 30 Jun, 2025 at 10:18 AM
Can Navistream track DEF usage?
While we can't track DEF usage in trucks automatically, Navistream offers a place for drivers to enter the amount of DEF they've added to the vehicl...
Mon, 28 Jul, 2025 at 9:51 AM